Emails Not Received — Company Security Restriction
Promotional / mass emails are locked on the company server and never displayed. Microsoft's anti-spam filters or the company Exchange server flag the incoming traffic as bulk or low-reputation spam.
External Source — Highlight"If your company Outlook account is not receiving promotional or mass emails from a service like 'Osmetime', it is likely because Microsoft's anti-spam filters or your company's Exchange server flagged the incoming traffic as bulk or low-reputation spam."How to Fix or Check the Block
- Check the Junk Email folder — log into Outlook on the web; if the email is there, right-click it and select Mark as not junk.
- Review Blocked Senders — Settings > Mail > Junk email; ensure the sender's address or domain is not under Blocked senders and domains.
- Add to Safe Senders — in the same Junk Email settings, add the domain to Safe senders and domains.
- Contact your Email Administrator — corporate firewalls or tenant-level anti-spam policies may block external promotional domains entirely; IT can run a message trace to see whether emails were rejected or quarantined.